The quality of the products and services is essential in the realization of a safe and reliable railway network. To ensure these high quality standards is something we strive for every day.. Such an example is the cooperation with parties that meets all necessary requirements. Recently, we sat down with our colleague Eric Brink. Eric led the Quality Assurance Products Team for many years and recently started in a new role as our Business Unit Manager Rail Services.
Who would’ve thought that in 1983 (the birth year of the internet as we now know it) the internet would become vital in all that we do? Not just on a personal level, especially for work. It does have its many advantages. Less paper being printed due to e-mail. Information that is available 24/7. And the ability to send this information at a high speed all across the world. ‘Much better for the economy’, one would think. But the potential pitfalls of digitalization are a constant threat. In this article, we focus on ‘impersonal’ service.